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E-Mail Reference service is provided by reference librarians
and staff of Santa Monica College Library, and is currently available to
students, faculty, administrators, and staff of SMC with SMC e-mail accounts.
(How to obtain
an SMC student account)
Questions from outside the SMC community are answered as time and resources
permit.
Service Guidelines:
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If you have a complicated question or need detailed research assistance,
please come to the reference desk of the Library during our hours
of operation
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E-mail reference advises on starting points for research, through suggestions
about search tactics and about potentially helpful print or electronic
resources.
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Users will be referred when possible to print, electronic, or other resources
of SMC Library that may provide them with needed information.
Types of E-Mail Questions Answered:
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Queries on where to begin research on a topic
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Requests for suggestions for further resources on a topic, after your initial
research
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Inquiries seeking clarification of information found on our Library home
page
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Questions about Library facilities and services
Some Types of Questions the Library Does Not Answer:
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The Library does not interpret assignments or other materials.
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No medical or legal advice is given.
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For questions requiring longer or in-depth research, users should come
into the Library to obtain reference assistance.
Turn-Around Time for E-Mail Reference:
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The Library will try to respond to e-mail requests within forty-eight weekday
hours, but response time may vary, depending on the nature of your question.
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Questions received during the weekend or holidays will be treated as if
received on the first weekday that the Library reopens for service.
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The Library responds to e-mail queries only when College classes are in
session; no service is offered on holidays or during other periods when
the campus or the Library may be closed.
Please note:
If you need more information about SMC Library's E-Mail Reference
Service, please contact the Reference Desk at (310) 434-4254.
Portions adopted from UC
Irvine and Cal
State Los Angeles Libraries' e-reference pages.
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